Q: What is Chargeback?

Chargeback is your personal financial concierge, designed to track, manage, and cancel your subscriptions effortlessly. With seamless integration, we identify your active subscriptions through your email inbox, bank accounts, and credit cards—or you can add them manually. Once we’ve identified them, we do the heavy lifting: ✅ Cancel subscriptions on your behalf—no stress, no hassle. ✅ Monitor for new subscriptions so you never get caught off guard. ✅ Try to secure refunds if you’re eligible, maximizing your savings. With Chargeback, you’re in control—without the headache of dealing with customer service lines or cancellation hoops.

Q: How do I turn off AI Auto-Cancellation?

At Chargeback, our AI Auto-Cancellation feature is designed to make subscription management completely effortless. Whenever we detect a new subscription or free trial, our AI takes action automatically—canceling it on your behalf to prevent unwanted charges. You’ll always have a window of time to opt out before a cancellation is processed. However, we understand that some users prefer more control over their cancellations. If you’d like to disable AI Auto-Cancellations, follow these simple steps: 1️⃣ Open the Chargeback app and navigate to the Accounts tab. 2️⃣ Tap on the Alerts tab. 3️⃣ Locate the settings for AI Free Trial Cancellations and AI Subscription Cancellations. 4️⃣ Toggle them off to disable automatic cancellations. Once these settings are turned off, you’ll still receive notifications about new subscriptions and free trials, but no cancellations will happen automatically—you’ll have full control over what gets canceled and when. If you ever want to turn AI Auto-Cancellations back on, simply follow the same steps and toggle the settings back on. Need help? Our team is happy to assist! Reach out anytime at support@joinchargeback.com, and we’ll make sure your settings are exactly how you want them. 💙

Question 1

How can I cancel my membership to Chargeback?

Accepted Answer

We want you to love Chargeback, but if you decide to leave, canceling is just as easy as signing up.

🛠 In-App Cancellation:

Simply go to Accounts → Settings → Manage Subscription and follow the steps to cancel.

🍏 If You Subscribed via Apple:

Apple requires that all App Store subscriptions be managed through their system. You can cancel via Apple’s subscription portal here:

Apple Subscription Management

🌐 If You Subscribed via Our Website:

Sign in to your Chargeback account and follow the same in-app cancellation steps.

💬 Need Assistance?

No problem! Our support team is happy to handle this for you. Just reach out to us via email or live chat, and we’ll take care of it.

At Chargeback, your experience matters. Whether you’re here to cancel unnecessary subscriptions, reclaim your money, or take full control of your finances, we’re here to make it effortless. 💙

Question 2

How can I contact support?

Accepted Answer

Email

You can email us at **support@joinchargeback.com **

Live Chat

You can initiate a live chat thread by clicking the message button in the bottom right-hand corner of your screen or mobile device.

We offer live chat support and email support. Simply scroll down to the bottom of this page and choose whichever option you prefer. Either way, we'll do our best to get back to you as soon as possible, often within minutes!

The fastest way to resolve any payment issue is to contact our support team directly rather than dealing with your bank.

To make things go even smoother, provide as much information as possible in your support inquiry. Include the email address of your Chargeback account to help us speed up the process of locating your account. If you're unsure what that email is, provide your first and last name, or your phone number.

*Our goal is provide you with the highest level of service that we can. Ultimately, we created Chargeback to save you significantly more money than the cost of our membership. That said, if you are unsatisfied with your experience at any point, we encourage you to contact our support team so we can make things right. We understand that sometimes we may get things wrong and ask for your patience and forgiveness when this happens. We are a small, hardworking team trying to build the world's best subscription manager. We are delighted that you gave our product a chance and we will do everything in our power to make you

Question 3

How can Chargeback manage my subscriptions?

Accepted Answer

Our technology automatically scans your connected accounts to identify recurring charges. Once detected, we:

🔹 Send real-time alerts when we find new subscriptions or free trials ending.

🔹 Remind you before charges hit, so you can cancel before you’re billed.

🔹 Provide a dedicated financial concierge to cancel subscriptions and, when possible, secure refunds on your behalf.

You don’t need to lift a finger—just tell us what you want to keep or cancel, and we’ll take care of the rest.

Question 4

What is Chargeback?

Accepted Answer

Chargeback is your personal financial concierge, designed to track, manage, and cancel your subscriptions effortlessly. With seamless integration, we identify your active subscriptions through your email inbox, bank accounts, and credit cards—or you can add them manually.

Once we’ve identified them, we do the heavy lifting:

✅ Cancel subscriptions on your behalf—no stress, no hassle.

✅ Monitor for new subscriptions so you never get caught off guard.

✅ Try to secure refunds if you’re eligible, maximizing your savings.

With Chargeback, you’re in control—without the headache of dealing with customer service lines or cancellation hoops.

Question 5

How do I turn off AI Auto-Cancellation?

Accepted Answer

At Chargeback, our AI Auto-Cancellation feature is designed to make subscription management completely effortless. Whenever we detect a new subscription or free trial, our AI takes action automatically—canceling it on your behalf to prevent unwanted charges. You’ll always have a window of time to opt out before a cancellation is processed.

However, we understand that some users prefer more control over their cancellations. If you’d like to disable AI Auto-Cancellations, follow these simple steps:

1️⃣ Open the Chargeback app and navigate to the Accounts tab.

2️⃣ Tap on the Alerts tab.

3️⃣ Locate the settings for AI Free Trial Cancellations and AI Subscription Cancellations.

4️⃣ Toggle them off to disable automatic cancellations.

Once these settings are turned off, you’ll still receive notifications about new subscriptions and free trials, but no cancellations will happen automatically—you’ll have full control over what gets canceled and when.

If you ever want to turn AI Auto-Cancellations back on, simply follow the same steps and toggle the settings back on.

Need help? Our team is happy to assist! Reach out anytime at support@joinchargeback.com, and we’ll make sure your settings are exactly how you want them. 💙

Question 6

How does Chargeback handle my data and privacy?

Accepted Answer

How does Chargeback protect my data and ensure my privacy?

At Chargeback, we believe that trust is the foundation of everything we do. Managing your subscriptions means sharing sensitive financial information, and we take that responsibility with the utmost seriousness. Our commitment is simple: we do everything in our power to keep your data private, secure, and protected.

🔐 Security First

We implement strong security measures at every level to ensure that your information remains protected. We take extensive precautions to safeguard your data and prevent unauthorized access, using industry best practices to maintain the integrity and privacy of your information.

🛡️ Your Privacy Matters

We only access and analyze the information necessary to provide our service—nothing more. Our goal is to help you take control of your subscriptions while ensuring that your personal data remains handled with care, discretion, and respect.

🚫 We Never Sell Your Data

Your data belongs to you, and we will never sell it—period. Chargeback is designed to save you money and give you control, not to profit from your information.

💙 A Deep Commitment to Your Security

We understand the responsibility that comes with handling financial information, and we are fully committed to protecting your privacy. Every decision we make is centered around ensuring that you can use Chargeback with complete confidence and peace of mind.

If you ever have co

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